Contact us

General Enquiries

(07) 3210 1810

info@cybercollab.au

Send us a message

Subscribe to our newsletters and updates

Frequently asked questions

Do I need cyber insurance to engage Cyber Collab's services?

No, cyber insurance is not a requirement to engage our services.

If you do have cyber security insurance, we recommend you contact your insurer first to ensure you comply with your policy.

Having cyber insurance can help cover the costs of a cyber incident, such as response and recovery.

Whether or not you are insurance, Cyber Collab is here to assist you with friendly, expert guidance and tailored solutions.

What are your office hours?

Our standard office hours are Monday to Friday 0830 to 1700 AEST.

For urgent matters, such as suspected cyber incidents, our Incident Response Team is available 24/7 to assist you.

Call us on +61 7 3544 4701 for an immediate response.

What is the first thing I should do if I think my IT system has been hacked?

If you suspect a cyber attack, follow these steps:

  • Notify your IT team or service provider.
  • If your IT team suspects a cyber attack, the business owner should contact their cyber security insurance provider for instructions.
  • Contact a cyber security specialist, if directed by your insurance company, about remediation work.

Time is critical so acting promptly can significantly reduce potential damage.

Do you provide a free initial consultation?

Yes, we offer a complimentary initial twenty minute consultation call to understand your needs and recommend the next steps.

Contact us to schedule a call with one of our friendly experts.

What industries do you serve?

There is no industry we don’t support with cyber security solutions. Many of our clients are in industries such as:

  • Legal
  • Healthcare
  • Finance
  • Manufacturing
  • Logistics
  • Construction and infrastructure
  • Retail
  • Education
  • Managed Service Providers (MSPs)

Our tailored solutions ensure that industry-specific challenges are addressed effectively.

I'm an MSP needing additional cyber security support, do you offer white labelled services?

Yes, we offer white-labelled services to MSPs.

Partnering with us allows you to flexibly expand your service offerings without the need to hire additional staff or build in-house expertise.

Contact us to discuss how we can support your business.

Website designed by Lacuna Professional Solutions